What are cookies?
Developer Team2017-11-18T00:54:57+01:00For you to browse on the website, we ask you to accept our policy on cookies. Cookies are files containing information about the [...]
How should I look after my Franck Herval jewels?
Developer Team2017-11-18T00:51:33+01:00Our jewels are entirely hand made in our workshops thanks to our craftsmen’s exclusive know-how. To keep your jewels in sparkling condition, please [...]
What are the security and confidentiality rules?
Developer Team2017-11-18T00:45:21+01:00You can use our website without giving personal data if you don’t create your account. If you want to order, you must create [...]
What guarantee is provided with Franck Herval jewels?
Developer Team2017-11-18T00:43:26+01:00We guarantee your jewels for a period of 12 months as from the date of purchase. Beyond this period, we offer a repair [...]
How can I contact customer services?
Developer Team2023-07-13T09:12:05+02:00Customer services can be contacted by telephone on 05 63 23 08 90 (From Monday to Thursday from 9.00 am to 5.30 pm [...]
How do I add a new address?
Developer Team2017-11-17T10:28:05+01:00In your profile you can add, modify or delete all the addresses you wish. When you order you can select the delivery address [...]
How can I look for an article in particular?
Developer Team2023-07-13T09:37:19+02:00You can look for an article by using the search bar at the top of the menu. You can also use the filters [...]
How can I prove my identity if I’ve lost my password?
Developer Team2017-11-17T10:18:18+01:00Under the password box you will see a clickable link called “password forgotten”. You can click on it and re-establish your password.
Why don’t I receive any e-mails?
Developer Team2023-07-13T09:22:25+02:00If you have subscribed to our newsletter and you receive no e-mails or if you have created your profile and made an order [...]
Is it possible to modify or delete my account?
Developer Team2023-07-13T09:18:26+02:00You can certainly delete your account when you want, you can contact customer services, on 05 63 23 08 90 or via the [...]
Why can’t I connect with Facebook connect?
Developer Team2023-07-13T09:27:26+02:00You are probably not connected. We advise you to open a new tab and to connect to Facebook. Then click on the button [...]
How do I create my account?
Developer Team2023-07-13T09:46:37+02:00On the home page on the top right, click on the icon which corresponds to your account. Then click on the link create [...]
Can I order without risk?
Developer Team2017-11-17T09:43:50+01:00All our payments are secured. The transmission of data on the website takes place in a secured context, using the protocols in force [...]
How do I use a promotional code?
Developer Team2017-11-17T09:41:43+01:00Before the “payment” and “delivery” pages you will find a summary of your order. You can insert your promotional code in the block. [...]
What means of payment are accepted?
Developer Team2017-11-17T09:39:39+01:00Payment may be made by bank card or PayPal. Warning: some foreign cards may not be accepted. In this case, you should try [...]
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