How can I return an article?

You have a deadline of 14 days after receipt of your order to return your jewels and be reimbursed. The articles must be returned to us in their original packaging.

These are the steps to follow for returns:

1. Visit the Franck Herval website and click on “My account”
2. Click on “My orders” then on the button “Return”
3. Select the articles to return, adding the reason for the return.
4. Pack the articles then close the parcel carefully
5. The parcel should be returned to the following address:
   Franck Herval
   279 Avenue d’Allemagne
   Albasud
   82000 Montauban
6. Deposit your parcel at a post office of your choice.

You must pay the transport costs, except in the case of special conditions.

The returns are dealt with as quickly as possible after receipt of the parcel. You should allow around 14 days after receipt of the parcel for the reimbursement to be made.